Who this privacy policy applies to

This privacy policy applies to people who visit this website, contact Victory 2000, request a quote, book a visit, make an enquiry, communicate by phone or email, or use services provided by Victory 2000.

Who is responsible for your information

Victory 2000 is responsible for the personal information it collects and uses in relation to customer enquiries and service requests.

• Business name: Victory 2000
• Address: 434 to 436 Christchurch Road, Bournemouth, Dorset, BH1 4FJ
• Email: contactvictory2000@gmail.com
• Phone: 07379 179528

Information we may collect

Depending on how you contact Victory 2000, the information collected may include:

• Your name.
• Your phone number.
• Your email address.
• Your property address, postcode or general location.
• Details about the plumbing, electrical, bathroom, kitchen, water supply or property issue you contact us about.
• Photos or attachments you choose to send by email or through a contact form.
• Records of communication, including emails, call notes and enquiry details.
• Website usage information, depending on the cookies, analytics or plugins used on the website.

How we collect information

Personal information may be collected when you:

• Call Victory 2000.
• Email Victory 2000.
• Submit a contact form or enquiry form on the website.
• Send photos or details about a job.
• Ask for a quote, visit or call back.
• Use the website, depending on cookie and analytics settings.

Why we use your information

Victory 2000 may use your personal information to:

• Respond to your enquiry.
• Call or email you about a job.
• Provide a quote or arrange a visit.
• Understand the issue you need help with.
• Carry out requested work.
• Keep records of work, enquiries, communications and invoices.
• Deal with customer service, complaints or follow up queries.
• Meet legal, tax or accounting obligations.
• Improve the website and understand how visitors use it, if analytics are used.

Lawful bases for using your information

Victory 2000 will only use personal information where there is a lawful reason to do so. This may include:

• Contract: where information is needed to provide a quote, arrange a visit or carry out requested work.
• Legitimate interests: where information is needed to respond to enquiries, manage customer communications, run the business and improve services.
• Legal obligation: where information must be kept for tax, accounting or legal reasons.
• Consent: where consent is required, such as for certain non essential cookies or marketing communications.

Who we may share information with

Victory 2000 does not sell personal information. Personal information may be shared where necessary with:

• Website, hosting, email or form providers who help run the website and communications.
• Accountants, bookkeepers or professional advisers where needed.
• Payment, invoicing or business administration providers where used.
• Trade suppliers or trusted support providers where needed to complete a job.
• Legal, tax, regulatory or law enforcement bodies where required by law.

How long we keep information

Victory 2000 will only keep personal information for as long as needed. Typical retention periods may include:

• General enquiries that do not become work: usually up to 12 months.
• Customer job records, invoices and payment related information: usually up to 6 years for tax and accounting purposes.
• Email conversations and call notes: kept for as long as reasonably needed to manage the enquiry, job, customer relationship or legal obligations.
• Website analytics information: according to the settings of the analytics provider used.

Cookies and website tracking

This website may use cookies or similar technologies to help the website work properly, improve performance, remember preferences or understand website usage.

If non essential cookies, analytics tools, advertising pixels, embedded maps, videos or third party tracking tools are used, visitors should be told about them and asked for consent where required.

The exact cookies used may depend on the WordPress theme, plugins, contact forms, security tools, analytics tools or embedded services active on the website.

Marketing communications

Victory 2000 does not use your enquiry details for marketing unless you have agreed to receive this type of communication or there is another lawful reason to contact you.

You can ask to stop receiving marketing communications at any time by contacting Victory 2000.

Children’s information

This website and the services offered by Victory 2000 are not aimed at children. Victory 2000 does not knowingly collect personal information from children through this website.

Contact forms and email enquiries

If you use a contact form on this website, the information you enter may be sent by email and may also be stored in the WordPress admin area or the form plugin database, depending on how the website is configured.

If you send photos or documents, only send information that is relevant to the job or enquiry.

Security

Victory 2000 takes reasonable steps to protect personal information. This may include using secure website hosting, password protected systems, restricted access to business email and appropriate website security tools.

No website or email system can be guaranteed to be completely secure. Do not send highly sensitive information unless it is necessary.

Your data protection rights

Depending on the circumstances, you may have rights over your personal information, including the right to:

• Ask for a copy of your personal information.
• Ask for inaccurate information to be corrected.
• Ask for information to be deleted in certain circumstances.
• Ask for the use of your information to be restricted.
• Object to certain uses of your information.
• Withdraw consent where consent is the lawful basis being used.

To make a request, contact Victory 2000 using the details on this page.

How to complain

If you are unhappy with how your personal information is used, please contact Victory 2000 first so the issue can be reviewed.

You can also complain to the Information Commissioner’s Office. The ICO website is ico.org.uk.

Changes to this policy

This privacy policy may be updated from time to time. The latest version should always be available on this page.